Endoscopy Department Transformation
Endoscopy Department Transformation
Endoscopy Department Transformation
Endoscopy Department Transformation
2019

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Endoscopy Department Transformation

Hospital interior design

Philips

The goal of this re-design was to optimize the entire end-to-end endoscopy experience from the moment a patient is scheduled to their follow-up call post-procedure. A seamless workflow, patient flow, and service delivery strategy was co-designed with staff and supported by a spatial environment design. Intelligent zoning of procedure and scope cleaning rooms improves safety and staff performance while reducing travel distances. Dedicated prep bays with tunable ambient light canopies enhance patient privacy and comfort and help create a unique experience for patients.

iF GOLD STATEMENT

This project showcases a highly professional service design process, which includes the pre – and post surgery phase and bridges organizational silos – beneficial not only for the patient experience but also for the employees and the efficiency of services. A perfect holistic design for the endoscopy experience!
Client / Manufacturer
Philips

Philips

Eindhoven, NL

Healthcare Transformation Services

Cambridge, US
Designer
Philips Experience Design

Philips Experience Design

Eindhoven, NL
Philips Experience Design

Philips Experience Design

Cambridge, MA, US

eenSTUDIO

Sterksel, NL

FlexSim Software Products, Inc.

Orem, Utah, US
Date of Launch
2019
Development Time
up to 12 months
Target Regions
North America, Specific country/region: global
Target Groups
Other target groups: hospitals and outpatient clinics

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