PIA - An All-in-one Voice Assistant For Airports

VUI, Mobile App, Kiosk

Pia is a conversational assistant for Pittsburgh International Airport providing a connected, single-stop solution for all travel queries. As a data-rich assistant, Pia connects the different pain points and facilitates a seamless experience for both the airport and its passengers. Commercial air travel can present many difficulties for everyday people, from figuring out the best way to get to the airport and wrangling long lines once they’re there. Pia’s intelligent interfaces assist with air travelers’ complex and time-sensitive needs, while giving airports the data they need to best deliver their services to those passengers.

Client / Manufacturer

Pittsburgh International Airport

Pittsburgh, US

Carnegie Mellon University

Pittsburgh, US

Design

Carnegie Mellon University

Pittsburgh, USWeijie Wang, Youngryun Cho, Matt Muenzer, Devika Pillai