HNC Patient-centered Communication platform

Communication Platform (journey map, booklet, app)

The communication platform is to provide efficient communication tools and services for head and neck cancer (HNC) patients. HNC, a relatively rare cancer, causes significant discomfort in daily life, such as breathing, eating, and talking. HNC patients undergo a long-term five-stage treatment process, and since each stage has different pain points and needs, an integrated and comprehensive response must be made. The HNC communication platform includes a comprehensive patient journey map, an operation consent redesign with simplified medical illustrations, a non-verbal communication booklet/app, and cancer patient survivor stories.

Client / Manufacturer

Incheon St. Mary's Hospital

Incheon, KR

Designer

Hongik University, Service Design Experience Lab.

Seoul, KR