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HP: Reinventing Customer Support
Customer support
HP Inc.HP’s Customer Support Reinvention fixes support’s weightiest issues: unacceptable downtime, long wait times, overly technical advice, broken interactions, and very unhappy users. This reinvented support ecosystem prevents product failures before they occur; it preemptively detects problems and proactively fixes them in the background. When breakages do occur, HP Support is immediate, personalized, and accessible to all—increasing self-resolution by 62% and satisfaction by 200%. By merging four disparate platforms into one seamless experience, HP's Customer Support has been transformed from a reactionary "band-aid" into an uplifting brand-builder.
Development Time
up to 12 months
Target Regions
Specific country/region: Global - all regions
Target Groups
Consumer / User, Trade / Industry