Joy Home - A Joyoung One-Stop Service Platform

WeChat Applet/ Customer Service

Joyoung Home is a WeChat APP that offers users a one-stop service.It covers everything from the very first unboxing and assembly to product usage and post-sales support.Differing from Alexa or any standalone app, it doesn't require users to download. Based on the WeChat platform, it provides a light community platform that offers all the services to the millions of non-smart product users of Joyoung. Users can simply scan a QR code in WeChat to access a full range of services, including installation guidance, quick guides, customer support, accessory purchases, recipe sharing and discussions, as well as post-sales repairs from A to Z.

Client / Manufacturer

Joyoung CO., LTD.

Hangzhou, CN

Design

Joyoung CO., LTD.

Hangzhou, CNSen Zhang, Yun Zhang, Ruohan Wu, Yangzi Chen, Xinning Wu, Pei Hu, Yujie Luo, Yang Yang, Han Gui, Sandy Wang