Service Design of Lenovo Integrated Retail Store

brand retail store

The service design of Lenovo integrated retail store project breaks down barriers between retail, smart services, and digital spaces, creating a seamless, intelligent service ecosystem. It addresses the traditional focus on “purchase” while overlooking the “use-repair-replace” stages. By integrating online and offline experiences, it offers users a personalized, consistent journey across all stages. This innovation improves response speed and accuracy, builds trust, and redefines retail services. Using an AI-powered digital platform, it creates a data-driven service hub that optimizes resources, boosts satisfaction and sustainability.

Client / Manufacturer

Lenovo(Beijing) Ltd.

Beijing, CN

Design

Lenovo (Beijing) Ltd.

Beijing, CNYang Run, Duan Lei, Yuan Xiangfei, Xu Haoxue, Yan Xia, Li Bo, Dai Fangfang, Wang Tong