Birgit Mager

Service DesignCologne, Germany


Birgit Mager has been a professor of service design at the Technical University of Cologne since 1995. She is responsible for the development of the department and her publications, lectures and projects have contributed significantly to establishing service design as a recognized and successful focus of work in design. In recent years, numerous research projects, publications, seminars, congresses and exhibitions on the subject of service design have been created - including research projects on behalf of the Federal Ministry of Education and Research and in cooperation with numerous German and international partners in industry. Birgit is the founder and head of “zefo”, the Center for Research Communication, a member of the research project for “Digital Technologies and Social Work” at the TH Cologne, a founding member and president of the international Service Design Network as well as the editor of “Touchpoint”, an international journal for service design. She lectures and teaches as a speaker and visiting professor at many universities around the world.

(September 2018)