Barrier-free Banking Services Design

Service Design in Banking

For financial customers, an accessible environment means that everyone can make convenient and independent choices, including sign language communication for the hearing-impaired, audio reading services and signature assistance for the visually impaired, using easy-to-read financial service manuals in advance to reduce anxiety, and elderly individuals over 65 can easily understand the business process through explanatory enlarged graphic and text designs on the transaction. Taipei Fubon Bank has steadily implemented these services over the past three years as part of its inclusive financial service concept.

Client / Manufacturer

OurCityLove Social Enterprise Co., Ltd., Taiwan

Hsinchu, TW

LEEder Design Ltd.

Taipei, TW

Design

Taipei Fubon Commercial Bank Co., Ltd. (Taipei Fubon Bank)

Taipei City, TWBranding and Sustainability Department