Enterprise Monitoring as a Service (EMaaS)
Delivery Experience
Enterprise Monitoring as a Service (EMaaS) is a category redefining pay-per-use model that standardizes patient monitoring capabilities in hospitals with a holistic view of performance data to drive improvement. Philips owns the system and customers pay for what is used. This transforms Philips from a product seller to a service provider, increasing service-level expectations, adding continuous engagement touchpoints, and requiring quality adherence. The EMaaS Delivery Experience enables scaling from two pilots with well-defined processes and tools for an exceptional customer and employee experience.
Client / Manufacturer
Design
Philips
Eindhoven, NLPhilips Experience Design Team
Eindhoven, NLCambridge, USADate of Launch
2022
Development Time
up to 12 Month
Target Regions
North America, Asia, Australia / Oceania, Europe
Target Groups
"Healthcare"