Kuaishou Intelligent Customer Service System

Mobile application and website

The KCIS system serves 200 million Kuaishou users who purchase through e-commerce live streaming. While watching live streaming, users may need to inquire. Before KCIS appeared, they had to leave the live room and go to customer service to send instant messages. To give our users a seamless experience, we provide a live room chatbot that allows users to ask questions at any time. Meanwhile, KCIS delivers a platform that helps merchants manage their knowledge bases. Additionally, the system proposes business diagnoses based on users' inquiries, enabling merchants to improve their businesses continuously.