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Smart Immigration and Customs Process
Smart Immigration and Customs Process
Smart Immigration and Customs Process
Smart Immigration and Customs Process
Smart Immigration and Customs Process
Smart Immigration and Customs Process
Smart Immigration and Customs Process
Smart Immigration and Customs Process
Smart Immigration and Customs Process
Smart Immigration and Customs Process
Smart Immigration and Customs Process
Smart Immigration and Customs Process
Smart Immigration and Customs Process
Smart Immigration and Customs Process
2026

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Smart Immigration and Customs Process

#Airport, #FacialRecognition, #UX, #DX, #Universal

NEC Corporation

Conventional immigration and customs procedures for entering Japan required passengers to complete separate processes handled by different agencies operating distinct systems. NEC implemented UX design to support stress-free travel by connecting these procedures into a coherent user story covering the process from landing to entry into the country through one-stop information submission, gates using face recognition, and intuitive guidance. The holistic design approach takes separately-procured government systems and delivers a coherent passenger experience, connected through elements such as operability, aesthetics, and user flows.

Client / Manufacturer
NEC Corporation

NEC Corporation

Minato-ku, Tokyo, JP
Design
NEC Corporation

NEC Corporation

Minato-ku, Tokyo, JPMasakazu Ikenaga, Yoshitaka Yoshimura, Tomomasa Sano, Kyoka Otani, Ryutaro Matsui, Yutaro Terashima, Toshiko Midorikawa
Date of Launch
2025
Target Regions
Asia
Target Groups
Consumers / Users, Public Sector / Government

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