Spanish Social Security

Spanish Social Security Benefits & Pensions

We transformed Spain's National Institute of Social Security website to revolutionize how 21 million citizens access essential services. Our redesign solves fragmented public services by creating a unified, intuitive platform. The key innovation is a centralized digital hub that consolidates all services, with plain-language content that demystifies bureaucracy. What sets this project apart is its human-centered approach: smart assistance features guide users to needed services, reducing confusion. The result is an accessible digital service that transforms how citizens interact with social security—making benefits truly accessible to all.